Right of Withdrawal
When purchasing goods on the website, customers have a statutory 14-day Right of Withdrawal that applies from the time they have received an ordered product.
When exercising your right of withdrawal:
- You must notify us that you want to withdraw. The notification shall be sent to us at firstname.lastname@example.org. Your message shall include your name, address, e-mail address, order number and must clearly state which products are being returned.
- You should return the products to us immediately and at the latest within the statutory 14 days after the notice to withdraw.
- You are responsible for return shipment, delivery and condition of the products upon return, the products should therefore be sent well protected and in their original packaging.
- In terms of the refund amount, we reserve the right to deduct an amount corresponding to the reduction in value compared to the original value of the product in the case of a used or damaged product.
The Right of Withdrawal does not apply to:
Products that have been sealed for health or hygiene reasons and where the seal has been broken by you.
Bespoke products, which have been custom-made especially for you or have a clear personal touch made to suit your preferences.
Services that have been completed and where you have expressly consented to the commencement of the service without Right of Withdrawal.
Goods that can quickly deteriorate, for example food.
Individual issues of newspapers or magazines.
How do you proceed with a complaint?
Any faults and defects shall always be reported to email@example.com, where you state your name, address, e-mail address, order number and a description of the fault.
If we are unable to remedy the defect or supply a similar product, we will refund you for the defective product in accordance with applicable consumer protection legislation. We are responsible for return shipment in the event of approved complaints.
We reserve the right to turn down a complaint if it is evident that the product is not faulty in accordance with current consumer protection legislation. In the case of complaints, we follow the guidelines issued by the National Board for Consumer Disputes (ARN), see arn.se.